These have certainly been difficult times for our community. I’m sure you, like my staff and I, are looking forward to resuming our normal habits and routines. We are proud and grateful to have been able to open 5 days a week for emergencies during this crisis to make sure our patients’ urgent care needs have been met. Now, as we transition from limiting our care from urgent and emergent situations to more comprehensive care, one thing has remained – our commitment to your safety.
On that note, I am happy to announce that we will be reopening on Monday, May 18th !
Our office follows infection control recommendations made by the American Optometric Association (AOA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on
any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
As a result, you will notice the following changes, effective immediately:
Scheduling Your Appointment
When scheduling your appointment, you will be required to answer questions specific to COVID-19 to confirm you are not experiencing symptoms. If you are able, please scan and email your insurance card (front and back) to appropriate office (email addresses for each office are on the “Book Appointment”
page). If you are not able to do so, please be sure to bring your insurance card with you. Due to limited resources, please call the office as soon as possible to secure an appointment.
Arriving for your Exam
- Upon arrival, please call us to check-in (find the number for each office on the “Book Appointment” page)
- You will be asked to remain in your car. We have spaced out our appointment times to minimize the number of people in the office at one time to allow for the appropriate social distancing.
- A staff member will call you to notify you that you may enter the building
- Your temperature will be taken at the door
- All patients will be required to wear a mask that covers your mouth and nose
- You will be asked to use hand sanitizer upon entering the building
- No other guests will be allowed in the building, unless the patient is a child who will be accompanied by a parent or guardian.
- Upon entering, please proceed to the front desk and the patient coordinator will provide further instructions to ensure optimal care and safety during your visit with us. (Please be mindful to maintain a 6 ft distance from office staff and other patients)
During selection of frames, the Optician will bring the frames to you – trying on frames will be allowed but controlled. Once you have tried on the frames, they will be properly sanitized. We are doing our best to keep your time with the Optician as short as possible to reduce risk.
We understand that there are certain times during your visit where social distancing guidelines may need to be relaxed (for certain exams as well as frame fitting). However, our staff will take appropriate measures to reduce risk to themselves and to you.
We appreciate your trust and loyalty and look forward to seeing you again soon!